At New Mind Nutrition, we are committed to maintaining the highest standards of journalism, accuracy, and transparency. We value the feedback of our readers and take complaints seriously. This Editorial Complaints Policy outlines the process for addressing concerns related to our editorial content.
Principles
Accuracy
- We strive to provide accurate and up-to-date information, supported by reliable sources.
Fairness
- Our content aims to be fair, unbiased, and free from conflicts of interest.
Transparency
- We disclose any potential conflicts of interest and clearly distinguish between editorial and promotional content.
Submitting a Complaint
If you believe that our editorial content violates the principles outlined above, please follow the steps below to submit a complaint:
Contact us
- Send an email to editorialcomplaints@newmindnutrition.com with the subject line “Editorial Complaint.”
Include Details
- Clearly state the nature of your complaint and provide specific details, including the URL of the relevant content.
Provide Evidence
- If possible, include any evidence or documentation that supports your complaint.
Your Contact Information
- Include your name, email address, and any other relevant contact information.
Review Process
Acknowledgment
- Upon receiving your complaint, we will send an acknowledgment email within [X] business days.
Review
- Our editorial team will thoroughly review the content in question, taking your concerns into consideration.
Response
- We will respond to your complaint within [X] business days of acknowledging receipt. Our response will include an explanation of our findings and any actions taken, if applicable.
Escalation
If you are not satisfied with our initial response, you have the option to escalate your complaint by:
Contacting a Senior Editor
- If your complaint is not resolved to your satisfaction, you may escalate it by contacting a senior editor at senioreditor@newmindnutrition.com.
Independent Review
- If you remain dissatisfied, you may request an independent review by contacting independentreview@newmindnutrition.com.
Further Action
If, after following our Editorial Complaints Policy, you are still unsatisfied with the resolution, you have the right to contact relevant external bodies, such as press ombudsmen or regulatory authorities.
Contact Us
For any editorial complaints or concerns, please contact us at editorialcomplaints@newmindnutrition.com.
We appreciate your commitment to the integrity of our content and look forward to addressing any concerns promptly and professionally.